Burlap and Silk goes above and beyond just to offer the best shopping experience. We have huge respect for our customers and have worked so hard to offer nothing but products that we'd also fall in love with. Our passion for excellent quality is reflected with each item that goes out of our shipping facility. We invite you to please browse through the reviews that our previous customers have shared and you'll discover how we treat our clients, about our top-notch product quality, about our shipping speed and about our reliable inventory. Due to the nature of the fabric/material of our products and the wholesale prices we offer, Burlap and Silk finds it necessary to list our products as non-returnable items. ALL SALES ARE FINAL.
But as we always say, we strive to make it easy for people to do business with us. On rare occasions (case-to-case basis), we'd be willing to work on return requests that contain valid reasons for returning. We will accept the returns but please note that we can't refund the original shipping costs and you will also pay for the return shipping. Upon receipt of the items and after assessment, a 40% restocking fee will be charged and the returned items need to be in their original condition/unopened packaging. We will send the refund only for the items you purchased--after deducting the re-stocking fee.
AGAIN, no refund or credit will be issued for any shipping fee. Additionally, returning the merchandise back to us is at your own expense. We are not responsible for any returned packages that are lost or damaged during transit time. A claim must be filed with the carrier.
RETURNS DUE TO COLOR, DUE TO SIZE, AND RETURNS DUE TO CLIENT CHANGING HIS/HER MIND ARE NOT VALID REASONS. THEREFORE, WE WON'T APPROVE THE REQUEST. To ensure that you are getting the color that will perfectly match your color palette, we recommend ordering fabric swatches first. Planning to place a huge order? We suggest buying one first! Our main responsibility is to ship all our customers' orders once they've been processed by our secure payment system. Our product descriptions and store information extensively covered everything that you will need to know about our items. Burlap and Silk, or any other company, should not be held responsible for decisions that are made between an event designer/business entity and his/her client.